Frequently asked questions
Everything you need to know about accounts, courses and learning on Accelio.
Accounts & login
How do I create an account?
Go to Register, fill in your details and submit. Your account will then be reviewed by our team.
Why do I need to wait for approval?
Every new account is reviewed by our team to keep the platform focused on genuine learners. Once your account is approved you can log in.
I can't log in. What should I do?
If your account is still waiting for approval, the login page will tell you. If you've forgotten your password, contact us and we'll help you reset it.
Where do I log in?
Everyone — learners and our team — logs in at /login. You'll be taken to the right place automatically.
Courses & enrolment
How do I join a course?
Log in, open the course page and select “Request enrolment”. Once our team confirms it, the course appears in your dashboard.
Do I need any experience?
Most courses are designed for beginners. Each course page shows its level, so you can choose the right starting point.
Which course should I start with?
Tell us about your background and goals on the contact page and we'll suggest where to begin.
Learning on the platform
How do the video lessons work?
Lessons play right in your browser. You can pause, rewind and come back later — the platform remembers where you stopped.
How is my progress tracked?
A lesson is marked complete when you finish watching it, or you can mark it complete yourself. Your dashboard shows your progress for each course.
Can I learn on my phone?
Yes. The platform works on phones, tablets and computers. You only need a modern browser and an internet connection.
Still have questions?
We're here to help. Send us a message and our team will get back to you.